Privacy Policy

Last updated: 01/01/2026

1. Introduction

Made by Mel Collective (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a lawful and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Business details:

Business Name: Made by Mel Collective
ABN: 57 128 011 002

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to operate our business, including but not limited to:

Your name
Email address
Postal and delivery address
Phone number
Order details and customisation instructions
Payment information (processed securely via third-party payment providers)
Communications between you and us (emails, messages, enquiries)

We do not collect sensitive information unless required by law, and we do not collect information that is unnecessary for our business operations.

3. How We Collect Personal Information

Personal information is collected when you:

Place an order through our website
Contact us via email, social media, or website forms
Subscribe to communications (if applicable)
Provide details for custom orders or approvals

We may also collect limited technical information (such as IP address or browser type) via website analytics tools provided by Wix to help improve website functionality.

4. Why We Collect and Use Your Information

We collect, hold, and use personal information for purposes including:

Processing and fulfilling orders
Creating and producing custom products
Communicating with you about your order
Providing customer support
Managing accounts, invoices, and records
Improving our products, services, and website
Complying with legal and regulatory obligations

We will not use your personal information for purposes unrelated to our business without your consent.

5. Disclosure of Personal Information

We may disclose your personal information to third parties only where reasonably necessary, including:

Australia Post or other delivery providers for shipping orders
Payment processors to securely process transactions
Wix and associated service providers for website hosting, analytics, and technical support
Professional advisers (such as accountants or legal advisers) where required
Government authorities where required by law

We do not sell, rent, or trade personal information to third parties.

6. Overseas Disclosure

Our website is hosted on Wix, which may store data on servers located outside Australia. Where personal information is stored overseas, reasonable steps are taken to ensure that it is handled in a manner consistent with Australian privacy standards.

By using our website, you consent to the potential overseas storage of your information through Wix’s infrastructure.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

Secure website hosting through Wix
Use of trusted third-party payment gateways
Limiting access to personal information

Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to the personal information we hold about you, or request that it be corrected if it is inaccurate, out of date, incomplete, or misleading.

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

9. Cookies and Analytics

Our website may use cookies and analytics tools provided by Wix to improve functionality and user experience. Cookies do not identify you personally but may collect information such as browser type or pages visited.

You can control cookie settings through your browser preferences.

10. Complaints

If you believe that we have breached your privacy or the Australian Privacy Principles, please contact us first so we can attempt to resolve the issue promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website and will take effect from the date of publication.

12. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact:

Made by Mel Collective

Email: mel@madebymel.com.au