Made by Mel Papercrafts is committed to protecting your privacy.  This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Collection of Personal Information

We collect personal information when you:  

• Place an order on our website  

• Contact us via email, phone, or social media  

• Subscribe to our newsletter or promotional communications  

• Provide feedback or participate in surveys  

 

The personal information collected may include your name, email address, phone number, postal address, and payment details.

 

Use of Personal Information

We use your personal information to:  

• Process and fulfil your orders  

• Communicate with you regarding your orders or inquiries  

• Improve our products and services  

• Send promotional offers (if you have opted in)  

 

We do not sell, rent, or trade your personal information to third parties.

 

Data Security

We take all reasonable precautions to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, we cannot guarantee absolute security over the internet.

 

Third-Party Services

Our website may contain links to third-party services, such as payment gateways and social media platforms. We are not responsible for the privacy practices of these third parties.

 

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies if preferred.

 

Access and Correction of Personal Information

You have the right to access and correct any personal information we hold about you. To request changes, please contact us at mel@madebymel.com.au.

 

Complaints

If you have concerns about your privacy, you can contact us at  mel@madebymel.com.au. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response.