Terms & Conditions
Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
The owner and operator of this site is MADE BY MEL PAPERCRAFTS (ABN 57 128 011 002) trading as Made by Mel Papercrafts. By purchasing products from us (“Made by Mel”) through this website the purchaser (“Customer”), agrees to the following terms and conditions of sale.
1. Ordering
1.1. Upon the Customer confirming its purchase order, the Customer agrees to purchase the products in the Customer’s “shopping cart” for their price including GST and any postage and handling charges as applicable.
1.2. Made by Mel will send the products to the Customer as soon as practicable after it receives payment for the products in line with its production and postage conditions which can be found here.
2. Defective products
2.1. If the Customer purchases a defective product from Made by Mel, the Customer must contact Made by Mel with a copy of the invoice for the product and a brief outline which includes the Customer’s details and identifies the defect in the product. Please contact our online Orders team mel@madebymel.com.au for directions.
2.2. If the product is defective, Made by Mel will either:
​(a) replace the product; or
(b) provide a refund of the price of the defective product to the Customer.
2.3. Made by Mel will not accept any liability for any defective products which the Customer does not return in accordance with clause 2.1.
2.4. In no case shall the maximum liability of Made by Mel exceed the price of the product in respect of which a claim is made.
3. Stock availability
3.1. The Customer shall not be entitled to object if information about products on the Website is not correct or if advertised products are not available or if images of products differ from the actual products.
3.2. If the Customer pays for a product which Made by Mel cannot supply, Made by Mel will refund the price of that product to the Customer.
4. Products sent to incorrect address
4.1. If the Customer does not receive products it has purchased within 30 days of the date of purchase, Made by Mel shall not be liable to the Customer for those products unless the Customer notifies Harry Hartog within 30 days of the date of purchase.
4.2. If a product is not received by a Customer because it was sent by Made by Mel to an incorrect address due to an error by Made by Mel, then Made by Mel shall be responsible for the resending or replacement of the product or refunding of the price of the product.
4.3. If a product is not received by the Customer because the Customer provided an incorrect or insufficient address, then:
(a) subject to clause 4.1, if the product is returned to Made by Mel, Made by Mel will resend the product to the Customer provided that the Customer first pays the cost of postage and handling for resending; or
(b) if the product is not returned to Made by Mel, then Made by Mel shall have no further responsibility.
5. Delays
The Customer agrees not to hold Made by Mel liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
7. Passing of risk and ownership
7.1. Subject to clauses 2 and 4, Made by Mel does not accept any liability for products after it has sent the products to the Customer.
8. Limitation of liability
8.1. Made by Mel shall not be liable to the Customer for refunding the price of products or replacing or exchanging products which the Customer purchases through Made by Mel’s website other than as set out in these terms and conditions.
8.2. Made by Mel shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services which the Customer purchases through Made by Mel’s website, even if Made by Mel has been advised of the possibility of such damages.
9. Gift voucher expiry
Gift vouchers are valid for three years from the date they are issued, after which the voucher expires. Any remaining credit is non-refundable.
10. Site access
10.1. Made by Mel hereby grants the Customer permission to access, view and download the content appearing on this site, for personal, non-commercial use only.
10.2. The Customer agrees not to use any device, method or software to interfere with the proper functioning of this site including but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.
11. Intellectual property
11.1. The Customer agrees that the content which the Customer accesses, views or downloads and the software used to create it, remains the intellectual property of Made by Mel.
11.2. The Customer agrees not to modify or alter the content of the website in any way or make it available to any third parties.
12. Communications
By creating an account with Made by Mel the Customer consents to receiving electronic communications from Made by Mel. The Customer’s personal details will not be sold or leased to any third party. For more information please see our Privacy Policy.
13. Governing law and jurisdiction
These terms and conditions are governed by, take effect and will be construed in accordance with the laws of New South Wales, and the Customer irrevocably and unconditionally agrees to submit to the exclusive jurisdiction of the courts in New South Wales and courts entitled to hear appeals therefrom.
Disclaimer
Made by Mel would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.
The information on this website is provided for general information only. Made by Mel has provided this information for the benefit of users in good faith and with reasonable care. Errors and omissions in this information may occur including through negligence. Accordingly, Made by Mel does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website.