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Bring something different to your next event with Made by Mel

Check out our FAQs below for answers to common questions. If you don't find what you need, feel free to reach out via email.

  • Custom Designs
    For custom orders, we kindly request a 4-week advance notice to allow ample time for designing and approval. Rest assured, designs will be sent to you for your approval before proceeding with your order. You will receive a digital proof and can make up to 3 changes at that time. In the event that additional changes are required, a $20 design fee will apply prior to progressing with your order. All Custom order require a $100 minimum.
  • Shipping
    We carefully ship our products 7-10 days before your event date. If you require the order to arrive earlier, kindly provide us with the desired delivery date. This information will guide us in ensuring that your package arrives on or before that day. We recommend that you select Express Post at checkout if you require your item faster. We hold no responsibility for delay of items once they have left our hands.
  • Processing Time
    We ensure we your needs over processing time. Your orders are crafted according to the "date needed by" that you provide at checkout. Rest assured, all orders will be shipped 7-10 days prior to your specified date. If you require faster shipping, you can choose to upgrade at checkout.
  • Delay/Lost Mail
    Our commitment is to ship packages promptly. Please note that we cannot be held accountable for any lost or delayed orders.
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