Frequently Asked Questions

As it is currently the busy season, the average turn around time is approximately 5 business days. This can change, so keep an eye out at the of the web page to see current time frame. However, I am only human. Delays can happen and I will always do my best to ensure that your order is delivered on time. If you would like a rush order, please send a email first to check if there is rush order capacity. Rush orders incur an additional fee.

Unfortunatly, I do not offer this service. I take great care in ensuring I select blank items (such as clothing/totes/bags, etc) that are not only of good quality, but also made out of material that ensure you get the longest out of the product. I do, however, offer heat transfer images that you can press on yourself using a home iron.

Yes! To arrange a custom order, please send me an email at madebymelcustom@gmail.com with the following information: What you want done - include as much information as possible. Reference images - If you have any images or inspiration, please include these. Date item needed for. Please ensure you review my Custom order page for information on exclusivity.

In crafting our cake toppers, we do use materials like foam and glue to ensure they're sturdy and beautiful. Occasionally, you might notice these materials from certain angles, but please rest assured that we take every measure to make sure they're invisible from the front. Your satisfaction and the appearance of your toppers are our top priorities, and we're committed to delivering top-notch quality.

After your order has been placed, we will send you a confirmation email to confirm any details such as names, ages, colours, etc. As your item is hand made from scratch, once confirmation has taken place, items cannot be cancelled or modified as work would have begun on your order.

We ship within Australia only. If you would like to order from outside Australia, please contact me via email to see if shipping can be arranged. (additional cost)

For the most accurate up to date delivery time frames once your parcel has been dispatched please refer to the Australia Post website here. Whilst we believe we are extremely efficient in dispatching orders. It's important to note we are reliant on the Australia Post Network to deliver your parcel. We do advise that you allow as much lead time as you can before your event to avoid disappointment. If your order is urgent we recommend utilising the express post service offered combined with our urgent order addition.